Cancel a booking & refund a customer
If the customer cancels, the cancellation policy applies. However, when the owner cancels, the entire rental amount, including our booking fee, will be refunded to the customer.
As an owner, if you need to cancel a rental for any reason, the customer is always entitled to a full refund. Therefore, it is crucial that you initiate the cancellation. If the customer cancels, the cancellation policy will apply, and the customer may not receive a full refund.
Cancellation via the app or mobile web
Go to the booking and scroll down until you see the "Refund the rental" button. When you click on it, a new window will appear asking you to confirm that you want to cancel the rental and refund the renter. Please note that once the rental has been canceled, we cannot change this, so it's important that you are sure before proceeding.
Cancellation via the webpage on computer
To cancel a booking, locate the specific booking in your list of upcoming or ongoing rentals. (Please note that completed bookings cannot be refunded by the owner. If a booking has been completed and a refund needs to be issued, contact Hygglo customer support as soon as possible.)
Within the booking details, you will see a purple button labeled "Refund the rental" at the bottom left of the page. Click this button, and a confirmation prompt will appear, asking if you are sure you want to cancel. This prompt will also inform you that the full amount will be refunded to the customer.
As an owner, if you need to cancel a rental for any reason, the customer is always entitled to a full refund. Therefore, it is crucial that you initiate the cancellation. If the customer cancels, the cancellation policy will apply, and the customer may not receive a full refund.
Cancellation via the app or mobile web
Go to the booking and scroll down until you see the "Refund the rental" button. When you click on it, a new window will appear asking you to confirm that you want to cancel the rental and refund the renter. Please note that once the rental has been canceled, we cannot change this, so it's important that you are sure before proceeding.
Cancellation via the webpage on computer
To cancel a booking, locate the specific booking in your list of upcoming or ongoing rentals. (Please note that completed bookings cannot be refunded by the owner. If a booking has been completed and a refund needs to be issued, contact Hygglo customer support as soon as possible.)
Within the booking details, you will see a purple button labeled "Refund the rental" at the bottom left of the page. Click this button, and a confirmation prompt will appear, asking if you are sure you want to cancel. This prompt will also inform you that the full amount will be refunded to the customer.
Updated on: 13/09/2024
Thank you!