The "Dos" and "Don'ts" of Being an Owner
If you are here for our UK-based partner company Fat Llama, click here
Hygglo is a community-based platform, the heart and soul of which is individuals sharing items with one another, as opposed to the status quo model of big businesses selling or renting to customers. As such, renters as well as owners are expected to treat one another with respect and uphold certain standards of behaviour.
Below are some of the expectations for all of our owners to follow:
Your listings should be true and accurate. This includes details of the item itself, as well as the locations for handovers.
DO NOT "spam" the platform with multiples of the same listing to try to flood out other owners' listings -- this is not only unfair to other owners on the platform, but also to renters trying to find the items they need.
DO NOT list handover locations where you are not willing or able to consistently do handovers, or change the location of an item after accepting a request from a renter.
DO NOT write your entire inventory of items in your ads. This makes it harder for the renter to get an overview of the item they are interested in, and harder to see things like cancellation terms. More of your items are shown below the actual ad, and the renter can click your name to see all your ads, so there is no reason to have the whole list of your items in each ad.
DO NOT create ads that are for multiple different items at different price-points. It's okay to create bundles of items as a package deal, but one ad should not be a collection of different items at different prices where the renter is supposed to choose which items they want to rent. In general, the rule is "one item = one ad".
If these behaviours are seen, the misleading listings will be deleted and your account will receive a disciplinary flag.
Your items should be well-maintained and looked after so they work correctly during rentals.
Renters are responsible for taking care of your items while in their possession, but you must equally perform routine maintenance and upkeep of them between rentals and during your own use.
DO Always check over your items before they are handed out, and when they are returned. This is also best practice for making sure you are covered by the Insurance if something happens to your items while out of your hands.
All of your rentals should be booked and completed through the Hygglo platform.
DO NOT ever arrange for a renter to "pay cash" for a rental off the Hygglo platform. This is considered Fee Avoidance, which is punishable by a fine, suspension, or removal from the Hygglo community. More importantly, it puts yourself and the renter in danger if anything happens to the item, as you will not be covered by our Insurance. Also, it is when the rental is made through the platform we perform all of our security checks on the renter, which are not done when the rental is taken off the platform.
DO NOT do late cancellations. We understand that sometimes a late cancellation have to be made due to reasons out of the owners control. But no matter the reason, a late cancellation is usually very problematic for the renter. If you have no other choice than to do a late cancellation, make sure you notify the renter of this as soon as you possibly can and communicate clearly why the cancellation have to be made.
Your interactions with Hygglo renters should be reasonable and respectful.
Discrimination, name-calling, or otherwise disrespectful treatment of renters or Hygglo staff will not be tolerated.
Our full Terms of Use can be viewed here
Hygglo is a community-based platform, the heart and soul of which is individuals sharing items with one another, as opposed to the status quo model of big businesses selling or renting to customers. As such, renters as well as owners are expected to treat one another with respect and uphold certain standards of behaviour.
Below are some of the expectations for all of our owners to follow:
Your listings should be true and accurate. This includes details of the item itself, as well as the locations for handovers.
DO NOT "spam" the platform with multiples of the same listing to try to flood out other owners' listings -- this is not only unfair to other owners on the platform, but also to renters trying to find the items they need.
DO NOT list handover locations where you are not willing or able to consistently do handovers, or change the location of an item after accepting a request from a renter.
DO NOT write your entire inventory of items in your ads. This makes it harder for the renter to get an overview of the item they are interested in, and harder to see things like cancellation terms. More of your items are shown below the actual ad, and the renter can click your name to see all your ads, so there is no reason to have the whole list of your items in each ad.
DO NOT create ads that are for multiple different items at different price-points. It's okay to create bundles of items as a package deal, but one ad should not be a collection of different items at different prices where the renter is supposed to choose which items they want to rent. In general, the rule is "one item = one ad".
If these behaviours are seen, the misleading listings will be deleted and your account will receive a disciplinary flag.
Your items should be well-maintained and looked after so they work correctly during rentals.
Renters are responsible for taking care of your items while in their possession, but you must equally perform routine maintenance and upkeep of them between rentals and during your own use.
DO Always check over your items before they are handed out, and when they are returned. This is also best practice for making sure you are covered by the Insurance if something happens to your items while out of your hands.
All of your rentals should be booked and completed through the Hygglo platform.
DO NOT ever arrange for a renter to "pay cash" for a rental off the Hygglo platform. This is considered Fee Avoidance, which is punishable by a fine, suspension, or removal from the Hygglo community. More importantly, it puts yourself and the renter in danger if anything happens to the item, as you will not be covered by our Insurance. Also, it is when the rental is made through the platform we perform all of our security checks on the renter, which are not done when the rental is taken off the platform.
DO NOT do late cancellations. We understand that sometimes a late cancellation have to be made due to reasons out of the owners control. But no matter the reason, a late cancellation is usually very problematic for the renter. If you have no other choice than to do a late cancellation, make sure you notify the renter of this as soon as you possibly can and communicate clearly why the cancellation have to be made.
Your interactions with Hygglo renters should be reasonable and respectful.
Discrimination, name-calling, or otherwise disrespectful treatment of renters or Hygglo staff will not be tolerated.
Our full Terms of Use can be viewed here
Updated on: 30/09/2024
Thank you!