Question 1

Insurance when renting out vehicles

Accepted Answer

When renting vehicles on Hygglo in Sweden, Norway, and Finland, insurance* is included. Vehicles include, for example:

At the moment we are not allowing private cars and motorcycles to be rented and rented out on Hygglo. This is active until further notice.

Vans, and light trucks
Trailers and boat trailers
Caravans and motorhomes
Mopeds
Snowmobiles and ATVs, including lighter tractors

Your vehicle is covered up to 300,000 SEK. The insurance has a deductible of 5,000 SEK for the renter, except for roadside assistance, which has no deductible.

Some of what is included in the insurance:

Compensation for damages to the vehicle up to 300,000 SEK
Roadside assistance for the renter, without deductible
Compensation for the renter and companions to return to the rental location if the vehicle is not drivable
Compensation for you as the renter if you need to go and retrieve the vehicle from another location

Important conditions of the insurance:

The car must have a maximum of 300,000 kilometers driven
Only the renter is allowed to drive the vehicle
The renter needs to verify their eligibility to drive the vehicle

What is not included in the insurance?

Scratches or normal wear and tear that do not affect the usability of the property
Rental of aircraft, weapons or weapon parts, jewelry, watches, live animals, tobacco, a

Question 2

How Hygglo works when you want to rent

Accepted Answer

Search for what you want to rent in the search box on the home page. We recommend entering the location where you want to rent from. The search result will then be sorted by distance to your chosen place. Meaning, the first ads that appear in the search results are the ones closest to you. The further down in the search result you scroll, the further away from your chosen location the rental object is.
You enter the ad by clicking on the image in the search result. Inside the ad itself, you will find a more detailed description of the rental object, information about price, the owner and cancellation policy (we recommend that you familiarize yourself with the policy before placing an order), as well as a calendar (if you are on mobile you click the button that says "See available dates" and in the app the button for "Make a request" to access the calendar. In the calendar, you can select the days you want to rent by first selecting the first day of the rental period, and then selecting the last day. Then the entire period will be automatically selected and you will see what the rental cost for the entire period is.

_Renta

Question 3

General insurance

Accepted Answer

Most of what is rented out on Hygglo is covered by our all-risk insurance which compensates up to 30 000 kr without a deductible. However, there are some categories that have special insurance terms that are worth getting acquainted with:

Insurance terms for vehicles
Insurance terms for drones
Insurance terms for boats, jet skis and medium- and heavy trucks

General insurance

The insurance covers damage up to 30 000 kr without deductible. Anything you rent out with a higher value than this, will need to be covered by your own insurance to be fully insured and our insurance will then cover your deductible. The insurance applies to both individuals and companies and it automatically is included when you use Hygglo - but only if the rent is paid through Hygglo.

What is included in the insurance?

All-risk: Includes things that are not compensated by our compensation of deductible and applies in the event of sudden and unforeseen damage to or loss of rented out objects. The maximum compensation for all-risk is the market value (including accessories) just before the damage occurred, but at most 30 000 kr per claim.
Deductible: Compensation for deductible if damage, loss or theft is covered

Question 4

This is how the payment works on Hygglo

Accepted Answer

When you have approved a rental request the person who wants to rent will pay to complete the booking. The money goes into its own account and will not be paid out until the rental period is over. After a completed rental period the payout will be initiated. Normally the transfer takes around 2 banking days, but you can see a preliminary payment date in the app.

Hygglo takes a 20% cut on completed orders from the person renting out. The rentee pays a booking fee when paying for the rent

In order to send money to you we will need your bank details. In most cases we need your account number, but something we need the IBAN-number instead. You should be able to find your IBAN-number by logging into your internet bank or by contacting your bank.

Question 5

Delete account

Accepted Answer

You are not able to delete your account yourself as of today. This is due to technical reasons. However, we are of course happy to assist you and delete your account for you if you wish to do so.

Get in contact with us on email hej@hygglo.se if you wish to delete your account from our platform.

We understand that this is not optimal and it is in our backlog to make it possible to delete your account yourself. We do apologise for the inconvenience.

Question 6

What is Hygglo?

Accepted Answer

Hygglo is a peer-2-peer marketplace for renting and renting out objects. The platform provides a safe environment where you can rent the things you need and earn money on the things you own.

The things you rent out are covered by our insurance (different terms applies to different categories so please ensure to familiarise yourself with the insurance terms that applies to your objects), it is free to advertise and you keep 80%* of the amount when renting out.

When renting, there is an additional booking fee added to the price. (Additional fees for consumables may apply).

All users are identified with BankID for everyone's safety. Hygglo uses secure payment solutions and the payment is reserved during the rental period and paid out when the rental period is over.

Hygglo has a security system that takes credit checks on those who rent. This credit check does not affect the overall credit score at all.

*50% on rentals within the drones categories.

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