Manage bookings
Cancel a booking & refund a customer
If the customer cancels, the cancellation policy applies. However, when the owner cancels, the entire rental amount, including our booking fee, will be refunded to the customer. As an owner, if you need to cancel a rental for any reason, the customer is always entitled to a full refund. Therefore, it is crucial that you initiate the cancellation. If the customer cancels, the cancellation policy will apply, and the customer may not receive a full refund. Cancellation via the app or mobile weFew readersChange price on a rental request
You can change the price on a rental request in our app (for example if you agreed to a special deal). To do so, go into the request and click on the price. This will allow you to manually update the price of that particular request. Changing the pris on a rental request will not affect the price on other bookings or in the ad itself. Price cannot be changed on a request after the customer has paid. It is therefore important to update the price prior to payment. When you change price you changFew readersI have received a rental request, what now?
When someone has sent you a rental request, you will be notified of this, either via a push notice to the app or by SMS. You will find your rental reequests under your bookings under the tab "Requests". In the rental request you see the following details: Rental period. Booking number - It can be good to note the booking number if you need help from us regarding a rental, as we will probably ask for a booking number to find the reFew readersExtend a rental period
As of today, we unfortunately do not have a function to extend an ongoing rental period. In order to extend, the customer will have to send a new rental request for the extra days. If, on the other hand, you have agreed that the customer can keep the thing for a day or two extra, at no extra cost, then you do not need to extend the rental period. Then you just wait until the customer has returned the thing before marking it as returned. We are working on a solution that will allow exFew readersPartial refund of the rent
In the app, you as a lender have the option to repay parts of the rent. Navigate to the booking and press the edit icon next to the price. There you can refund any amount you wish to the customer and our commission is adjusted accordingly. The partial refund must be done before you mark the object as returned. If you wish to refund the entirety of the rent cost, you can do so by canceling the booking.Few readersChange date
As of today, you are not able to change the rental date yourself. To change the date, you must therefore either cancel the booking and then the customer can send a new, updated rental request or contact our support and we can manually change it for you. If you decide to postpone the rental period for a paid booking to a later time without changing the booked date in the system, the system will automatically mark the rent as completed when the booked date has passed. It is therefore good if theFew readers
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Hygglo's cancellation policy when renting out
When renting out through Hygglo, you can choose from three cancellation policies. Opting for the most flexible policy will make your listing more attractive to potential borrowers. Please note that if you, as the owner, cancel the booking, the renter will receive a full refund. FLEXIBLE If cancelled at the latest 2 days before the rental period starts, 100% of the rental fee is refunded. If cancelled the day before the rental period starts, 50% of the rental fee is refunded.Some readersValue of your things
When we know the value of the items rented out we can ensure a safer rental experience and improve our price recommendations. Where will the value be visible? It will not be visible anywhere on the platform. It will only be visible for yourself and for internal use. How can I know what the item is worth? It does not have to be exact, but an indication of whether the thing is worth 100, 1,000 or 10,000kr. Or if, for example, it is a van - 100,000kr. Approximate price is ok! WhatSome readersHow do I block days so that no one can rent my item when I need it?
Block Days on the Website: Go to My profile and select Block Days. Choose the ads you want to change availability for. Click the purple button labeled "Select dates". Mark the days in the calendar when the item is not available for rental. Click "Save". Alternatively: You can also block days directly from a specific listing: Go to "Listings" and select the ad you want to block. Click "BlockedFew readersCreate an ad
We are happy to see you are considering renting out your stuff on Hygglo! Start today, it costs nothing to create and publish ads on Hygglo, we only charge a commission when you have rented out something. More information about costs can be found here. Go to this page to create an ad. You can navigate here by pressing the green button on the website where it saysFew readersUnpublish an ad
Unpublish an ad on the Website: Go to your ads and click on the ad you want to inactivate. In the box that appears, you will see a checkbox indicating that your ad is published. Uncheck this box to unpublish the ad. When the ad is unpublished, it will no longer be visible on Hygglo, and renters will not be able to send new rental requests for the ad. However, this does not affect ongoing bookings. Unpublish an ad in the App: In the appFew readersSet the right price
It is important to set the right price to optimize your chances of renting out. When you create an ad on Hygglo, you will see a price recommendation from Hygglo for each category. These recommendations are based on previous activity on the platform and are usually quite good to follow. However we do recommend you take in consideration the condition and brand of your particular item when setting the price. If you want to rent out often, it can be a good idea to set a slightly lower price than otFew readersPick-up locations
Places, unique ad for each place When you create an ad, you have the option to add several different places as pick-up locations. All places you enter will then have a "separate" ad. When someone searches for an item where your ad appears, they only see the ad with the address that is closest to the place the customer is searching from. When you receive a rental request, you will be able to see which address the request was sent on, so that you can decide if you can hand out the item from tFew readersDelete ad
On the website: Go to My Ads and select the ad you want to delete. In the box that appears, click the "Delete ad" button at the bottom. When you click it, the system will ask if you are sure you want to delete the listing. Confirm by clicking "OK". In the app: Go to your profile and into listings to see your list of ads. Go into the ad you wish to delete and scroll down to the bottom where you will see a red button saying "Delete ad". Before yFew readers
Administration
How am I taxed when renting out?
There are different rules depending on if you are based in Sweden or in Norway. Please see what applies to you below: You fill in your income from Hygglo in the income tax return. It is taxed as capital income, which in most cases is 30% (regardless of income from salary). It is currently taxed from the first earned Swedish Krona. More information can be found at the Swedish Tax Agency: www.skatteverket.se/privat/skatter/ You can earn up to NOK 10Some readersInvoices for rentals
When you rent out things on Hygglo, you will be able to download transaction documents for the transactions you have through Hygglo. This can be used for bookkeeping purposes if you rent out as a company. The documents can be found on the website here: https://www.hygglo.se/user/invoices. In the app you will find them by going to My profile >Invoices.Few readersBookkeeping when renting out as a company
When renting out as a company via Hygglo, you need to bookkeep both your income and the cost to Hygglo. The income you have in the company is the total amount of the rental price, what the customer paid for the rent (rent price minus booking fee). This is income with VAT. Then you have a cost to Hygglo for our commission (16% + VAT) which you bookkeep as a cost with ingoing VAT. For example: Bengt rents an ozone generator from Rentout AB for 200 kr. Then Rentout AB must bookkeep 160 kr incomeFew readers
General information
What happens in case of a delayed return?
If a rented out item is not returned at the agreed time, then the first thing you should do is to contact the person who has rented it to find a solution for when the item can be returned to you. If you do not reach a solution, or if you cannot get in touch with the person, please contact us so that we can help you. Our highest priorirty is of course for you to get your item back. Depending on the reason for the late return and how long the delay is, we may demand that the person renting pays anFew readersAs an owner you are responsible for
Hygglo is a platform where vendors and customers can get in contact with each other in a simple and safe way. The platform will handle the rental terms, payments and establishment of rental insurance in accordance with our insurance terms. Rental agreements are made between owners and renters, Hygglo only acts as a contact intermediary between users. By registering an account on Hygglo, you accept our terms of use. It is your responsibility to follow theFew readers
Tips & tricks
Wear out parts and consumables
Do you rent out things that has consumables, such as fuel, oil, photo paper, saw blades or drills? Then this is the guide for you on how to handle these when renting out! We have created this guide based on experiences from our most active users about what is the simplest and best way to handle consumables to get as simple rentals as possible with as little hassle as possible. Include the consumables when handing out the item! This is the general lesson, and there are a few simple reasoFew readersWhat can I rent out?
The great thing about Hygglo is that here you can rent out almost everything you own! However, it is important to remember that Hygglo is a platform for renting out things. In other words, it is not permitted to advertise services, such as window cleaning, moving assistance or changing tires. NOTE! If you sell a service, our insurance would not apply, as it is valid for the time that the person who has rented has and uses the item. So if, for example, you rent out your van with yourself as aFew readersIncrease your chances of receiving rental requests
Here you will find our tips on how you can optimize your ads in order to receive more rental requests. Rent out the right things (Roof boxes work better than cake trays). Good location (You can add several locations to rent out from, eg. job address). The price is right (See what others charge for similar things). Answer quickly, clearly and be nice. Even if you are not able to rent out at the requested time, an answer is appreciated and will increase changes of tFew readersHygglos checklist for trouble-free rentals
Most things that have to do with renting out are quite simple and hassle-free, but following these steps makes it even easier. Before the rent is booked: Ask what the customer will use the item for. Based on this, you can give specific tips and tricks on how the item should be used for the specific purpose, or in the worst case prevent the item from being used for something it should not be used for. Does your item need consumables, such as fuel, saw blades, photo paper or theFew readersOwner school, part 1 of 3
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